You must provide accurate information where TrustRiva requires it and keep account details reasonably current. You are responsible for safeguarding your sign-in credentials and for activity carried out through your account, except where applicable law provides otherwise.

Do not share passwords, one-time passwords, private keys, API keys or other authentication secrets with TrustRiva support staff or through public forms. If you believe your account has been compromised, use the available support channels promptly.

TrustRiva may require additional verification for certain account, vendor, listing, review or integrity workflows. A request for verification does not itself guarantee publication, approval, ranking, endorsement or any particular outcome.

If you submit or manage a software, company or provider profile, you are responsible for ensuring the information you provide is accurate to the best of your knowledge, not misleading, and supported where TrustRiva requests evidence. You must have authority to submit material on behalf of the relevant organisation where you claim to represent it.

TrustRiva may edit formatting, categorisation, metadata or presentation for consistency, while preserving the substance of the information. TrustRiva may also request corrections, supporting evidence or clarification before or after publication.

Publication of a profile does not mean TrustRiva endorses, guarantees or certifies the product, company or provider unless a specific TrustRiva verification indicator expressly states what has been verified.

When you submit a review, rating, reply, report, correction request, evidence or other contribution, you remain responsible for the content you provide. Do not knowingly submit fabricated experiences, undisclosed promotional content, confidential information you are not entitled to disclose, or material intended to manipulate another user's reputation or TrustRiva's trust systems.

TrustRiva may moderate, delay, reject, remove, limit or investigate submissions where needed to enforce platform rules, protect users, resolve integrity concerns or comply with applicable law. Moderation decisions may take account of available evidence, account history, content quality, conflicts of interest and other integrity signals.

Businesses and providers may be able to respond to reviews or raise disputes through available workflows. A disagreement with a negative review does not by itself establish that the review should be removed.

TrustRiva may update methodologies, weights, eligibility rules or evidence requirements as the platform evolves. Changes may affect how scores, rankings, verification states or other indicators are calculated or displayed.

Riva Picks, Riva Says articles, comparison pages, search results, category pages and recommendation features may use editorial judgement, structured product data, user feedback, eligibility rules and other signals. The ordering or inclusion of a product or provider may change as data, policies, evidence or platform methodologies change.

Unless clearly stated otherwise, these materials are informational and are not professional, legal, tax, financial, security or procurement advice. You remain responsible for evaluating contracts, implementation requirements, integrations, compliance obligations, pricing and suitability before making a purchasing or business decision.

Commercial relationships, sponsorships or paid placements, where used, should be presented in a way that distinguishes them from independent trust and editorial signals. Payment does not entitle a vendor to fabricate reviews, alter user feedback or obtain an undisclosed trust advantage.

Third-party software, vendor websites, integrations, payment services, support channels and external resources are governed by their own terms, privacy practices and service commitments. TrustRiva does not control those third parties merely because they are listed, reviewed, compared or linked from the platform.

You should review the relevant third party's current contract terms, documentation, pricing, security information and privacy practices before relying on the service.

TrustRiva's branding, original interface elements, software, editorial material, platform organisation and other original content are protected by applicable intellectual-property laws and may not be copied, republished or exploited beyond what the platform or applicable law permits.

You retain ownership of content you submit to the extent you own it. By submitting content for publication or operation of a TrustRiva feature, you grant TrustRiva the permissions reasonably necessary to host, store, reproduce, format, display, distribute and moderate that content for operating, promoting and improving the platform.

You represent that you have the rights needed to grant those permissions. If you believe content on TrustRiva infringes your rights, use the applicable copyright/reporting channel so the claim can be reviewed.

Features may be added, changed, limited, suspended or discontinued. TrustRiva may also correct errors, update taxonomies, adjust ranking or verification methodologies, change eligibility requirements, or perform maintenance that temporarily affects availability.

Where a change materially affects a paid feature or another commitment governed by separate commercial terms, those additional terms may also apply.

TrustRiva may suspend, limit or terminate access to an account, listing or feature when there is a reasonable basis to believe these terms, feature-specific rules or applicable law have been violated, or when action is needed to protect the service, other users or the integrity of reviews and trust signals.

Where appropriate, TrustRiva may request information, corrections or evidence before taking or reversing an enforcement action. Some integrity decisions may remain in place where evidence is insufficient to resolve the underlying concern.

To the extent permitted by applicable law, TrustRiva is provided on an "as available" basis. TrustRiva does not warrant that every listing, review, score, comparison, link or third-party statement is error-free, complete, current or suitable for every use case.

To the extent permitted by applicable law, TrustRiva is not responsible for losses arising solely from a user's decision to buy, implement, rely on or contract with a third-party product or provider based on information available through the platform. TrustRiva is also not responsible for third-party outages, contract performance, product defects, vendor conduct or external websites that TrustRiva does not control.

Nothing in these terms is intended to exclude or limit rights, remedies or liabilities that cannot lawfully be excluded or limited.

The current version will be published on this page with an updated revision date. Where a change is material, TrustRiva may provide additional notice through appropriate platform or communication channels.

Your continued use of TrustRiva after updated terms take effect means the updated terms will apply to subsequent use, subject to any rights that cannot be waived under applicable law.

For general questions about these terms, use Contact Us. For a technical issue affecting a specific page or workflow, use Report a Problem. For review, listing or integrity concerns, include enough context for TrustRiva to identify the relevant content and investigate the issue.