Report a problem

Tell us what went wrong. Keep the sensitive data out.

Use this form for problems with TrustRiva itself: broken pages, account access, inaccurate listings, review concerns, billing issues, accessibility problems, or unexpected behaviour.

Start a report Customer Service

A useful problem report

Give us enough detail to reproduce the issue.

The best reports are specific: what page you were on, what you tried, what you expected, and what actually happened. That helps the TrustRiva team investigate without guessing.

Affected URLShare the exact TrustRiva page when possible.

Shortest stepsList only the actions needed to reproduce it.

Expected vs actualExplain the difference clearly.

Reachable emailUse an address where the team can follow up.

Problem report

What happened?

Required fields are kept focused. Additional diagnostic fields are optional, but they can shorten the investigation.

Your Name

Email for follow-up

Problem type

Affected page or URL Optional

Short summary

Describe the problem

Include the error message if there is one, but remove secrets and private credentials.

Steps to reproduce Optional

Expected result Optional

Actual result Optional

Do not include passwords, one-time codes, API secrets, private keys, card details, M-PESA PINs or other confidential credentials.

Reports are stored in TrustRiva; basic browser context may be stored for diagnostics, and SMTP is optional for notifications.

Need guidance, not a bug report?

Use the Help Center or Customer Service when you need instructions or account guidance rather than reporting a platform problem.

Open Help Center

Check common answers

The FAQ covers common questions about software discovery, reviews, vendor profiles, accounts and TrustRiva trust signals.

Browse FAQs

General enquiry?

Use Contact Us for messages that are not problem reports and do not fit another TrustRiva workflow.

Contact TrustRiva

What happens after submission? TrustRiva stores the report with a unique reference code so the support team can triage it even when outbound email is unavailable. A report may be marked New, Investigating, Resolved or Closed as it moves through the internal queue.

Data safety: only include information needed to explain the problem. Do not submit passwords, one-time codes, API keys, private keys, card details, M-PESA PINs or any other secret credentials.

Add a missing software or app so the community can review it.

Software / App Name

Product Website

Company / Developer (Optional)

Product Type

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