TrustRiva Help Center

Get unstuck. Find the right path quickly.

Get help using TrustRiva to discover and compare software, understand trust signals, research providers and manage a vendor profile.

Quick help

What are you trying to do?

For software buyers

Find software that fits the problem you are trying to solve.

TrustRiva gives you several ways to research software. Start broad when you are exploring a category, or use guided tools when you already know the outcome you need.

01

Find software

Browse the software catalogue by category and use the available filters to narrow products by platform, deployment model, business size, pricing model and other structured criteria.

Browse software
02

Compare options

Use Riva Compare when you have two or more products in mind. The comparison view brings structured product information together so differences are easier to see.

Open Compare
03

Ask Riva

Answer a few guided questions and let Ask Riva narrow the catalogue around your requirements. Recommendations depend on the evidence currently available in TrustRiva.

Ask Riva
When software alone is not enough

Research the company and the people who can help you implement it.

Some projects need development, migration, configuration, training, integration or ongoing support in addition to the software itself.

Software companies

Company profiles help you understand who is behind a product, the markets they serve and the evidence available about the organisation.

Explore companies

Service providers

Provider discovery focuses on documented capabilities such as implementation, software development, consulting, migration, training and support.

Find service providers
Understanding TrustRiva

Reviews and trust signals mean different things.

TrustRiva keeps product facts, user reviews, verification, editorial guidance and scoring logic separate so one signal is not mistaken for another.

Reviews
User reviews describe customer experiences. A review does not automatically mean a product or company is verified.
Verification
Verification is an explicit TrustRiva status based on the verification process and evidence required for that status.
Riva Score
A Riva Score should only appear when the platform has enough evidence to apply its scoring policy. Missing evidence should not be replaced with an artificial score.
Riva Picks and editorial guidance
Editorial guidance helps buyers interpret the catalogue. It does not silently rewrite reviews, verification or ranking evidence.
For software vendors

Manage a vendor profile and keep your information accurate.

If your product or company is already listed, use the vendor portal to sign in, claim eligible listings and maintain the information you are authorised to manage.

Before you claim a listing

Use a business email where possible and make sure you can demonstrate your relationship to the product or company. TrustRiva may ask for supporting evidence before a claim or verification request is accepted.

After a claim is approved

Keep product descriptions, pricing links, support details, integrations, company information and other vendor-managed fields current. TrustRiva may retain independent reviews, editorial content and platform-generated trust signals separately.

Accounts & access

Use the right account for the job.

Safe support

Do not send passwords, API secrets or payment credentials.

TrustRiva support should never need your password, card PIN, M-PESA PIN, private API key or authentication code. When reporting a technical problem, remove secrets from screenshots, logs and copied configuration before sending them.

Still have a question?

Check frequently asked questions for quick answers about using TrustRiva, listings, reviews and common account workflows.

View FAQs

Need human help?

Use Contact Us when the Help Center and FAQs do not answer your question. Include enough context for us to understand the issue, but never include passwords or secret credentials.

Contact TrustRiva

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